Click on the checkboxes for Main pad counter and Platen pad counter (or whichever sub-counters are displayed).
If possible, run the utility inside a virtual machine or a Windows Sandbox environment to isolate it from your main operating system. epson adjustment programblogpost verified
Resetting the waste ink pad counter (when the "service required" error appears). Printhead cleaning and alignment. ID input for printheads. EEPROM initialization. Click on the checkboxes for Main pad counter