: Uses standard ISACA descriptors— Fully (F) (>85%), Largely (L) (50%–85%), Partially (P) (15%–50%), and Not (N) (
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| Process | Level 1 (PA 1.1) | Level 2 (PA 2.1, 2.2) | Level 3 (PA 3.1, 3.2) | Achieved Level | |---------|----------------|----------------------|----------------------|----------------| | APO01 (IT Strategy) | F (100%) | L (75%) / F (90%) | N (10%) / N (0%) | Level 2 | | DSS02 (Service Requests) | F (100%) | F (95%) / F (100%) | L (70%) / P (40%) | Level 2 (needs improvement in PA 3.2) | : Uses standard ISACA descriptors— Fully (F) (>85%),
Engage stakeholders across IT and business units to provide evidence-based answers regarding current process performance. 3. Apply the Capability Scale Largely (L) (50%–85%)
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